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CRM Software

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Customer Relationship Management (CRM) Software

Manufacturing executives understand that winning and keeping a customer's business requires more than just providing a good service or product.
The customer's experience with your company is equally important.

Redback, the leading CRM Software development company, offers reliable CRM software development solutions. Establishing a trustworthy relationship with customers is the key to encouraging any business's growth. A good customer relationship can really help a company's bottom line, which is where CRM comes in. CRM, or customer relationship management, is essential for maintaining and growing an organization's relationships with both potential and existing customers. A CRM is a well-planned strategy that assists businesses in staying connected to their customers, expanding their customer base, and increasing profitability. CRM software is used for contact management, sales management, productivity, and other purposes.

Why Redback for CRM Software development?

Redback, recognized as one of the best CRM Software Development Companies, has all the capabilities to meet your business management requirements. Without a doubt, CRM can be a powerful tool and an effective strategy for improving consumer relations and market value.

The CRM's goal is to improve customer relationships and build a loyal customer base for the organization. Improved relationships are directly related to increased productivity and organizational growth. CRM software is used for contact management, sales management, productivity, and other purposes. After analyzing your interactions with customers and implementing strategies to improve business relationships with them, Redback suggests smart strategies and tactics based on business types and needs. Our primary goals are customer retention and sales growth.

Redback CRM Software Features

Customer, Supplier and Partner support Management

Manage all of your customer service interactions in one place. All notes, phone calls, meetings, and tasks are easily accessible and reviewable. Our drag-and-drop e-mail correspondence feature makes archiving communication a breeze.

PDA, Tablet and Smart Phone Enabled

Traveling employees will now have real-time access to customer details, open activities, contact listings, quotes, inventory, and workflow information.

Complete Visibility of ALL Customer Interactions

A single, central database of information not only eliminates the need for duplicate data entry, but it also encourages information sharing across all departments.

Link Supporting Detail Directly to Customer or Supplier calls

Drill down to other Enterprise Redback software modules like Bill of Materials, manufacturing inventory items, order management, shipping management, invoices, POs, BOLs, RMAs, corrective actions, PLM, and more.

Complete Sales, Support, Purchase and Shipping History

Our CRM module connects to the ERP database, providing you with information from the beginning of the sales cycle, including quotes, notes, and meeting activity, all the way through production, shipping, and return.

Customer/Supplier Service Tracking and Answer Book

To encourage consistent and quick review, a knowledgebase repository allows for links to previous support issues and resolutions, warranty and service tracking, company procedures or standard protocols.

The Benefits of Efficient CRM Implementation

CRM benefits have been cited by numerous firms that use CRM software development services to apply customer relationship management technology:

  • Reports that are simpler and more understandable.
  • Scalability has been improved.
  • Greater transparency in work tasks.
  • Sales growth has been accelerated.
  • More productive team performance.
  • Improved cross-departmental collaboration.
  • More effective communication with consumers.
  • Audience targeting is more intelligent and constructive.

Who Can Use CRM?


Startups have zero tolerance for complexity and no time for a mere training hook from business software. CRMs for startups are well aware of this. They're simple to use, spontaneous, and built with features that will help the business scale quickly.

Small businesses

You may be a small business now, but you will not always be so. You cannot afford to spend like an enterprise on CRM software; however, your location should not prevent you from reaping the benefits of CRM. With a small business CRM that offers a wide range of features at a reasonable price, you can position yourself for long-term growth.


In business, you're always looking to close deals; in enterprise, you want to lose big. This translates to more sales units, a wider net, and more opportunities. A CRM system is required for any business that wishes to bring order, transparency, and a sense of purpose to its sales process.
CRM allows you to automate routine tasks such as generating leads from signup forms and sending welcome emails to new leads. Spreadsheets necessitate data entry; CRM eliminates it.

Good to Know

Frequently Asked

A CRM platform is a piece of software that allows businesses to manage client contacts, store data about them, and automate a variety of tasks related to a customer's journey through the marketing and sales funnels. A CRM system is an essential tool for any business because it helps to develop client loyalty and convert that loyalty into a healthy income.

When all of a client's information is available in one place at all times, it can be used for improved customer service and targeted sales, as well as reporting and corporate strategy. The CRM system includes a wide range of versatile and effective capabilities for all-around customer relationship management. CRM services for specific industries include a wide range of diverse and comprehensive features of the highest quality.

A number of factors influence the cost of custom CRM software. Complexity, the number of required business processes, the amount of time spent working, and so on are examples of these factors. To begin, a company must identify its business objectives and requirements, as well as the type of CMR software it wishes to develop. The modules and features that must be included in the programme are the last factors to consider when calculating the cost of CRM development.

You can access this software from anywhere with an internet connection.

Yes, it is compatible with all mobile, laptop, tablet, and desk devices.

Readymade Software - We have everything readymade and we can setup everything within 1 working day.
Custom Development - Custom Development of CRM software takes Min. 1 month to approx. 3 months (depends on the requirement)

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